The leading experts in campus-wide payment solutions to independent schools.

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Customer Service is Key to Our Company Culture

Diamond Mind’s products and services – electronic payment processing, software, integration with vendor partners, tuition management, purchase cards – are the reasons independent schools come to us for business office solutions.

That may be the beginning of our relationship with schools, but it’s not the end of the story.  Customer service is why our clients stay as clients.  And stay and stay and stay.  Our 98.5 % client retention rate speaks for itself, and it’s an important consideration for any school seeking changes or improvements for their business office solutions.

Relationship building is the center of our go-to business strategy, and exceptional customer service pervades Diamond Mind’s culture.  When you need assistance, you may dial an 888 area code, but you’ll be able to reach Sheldon, Kathleen, Jessica, Mark, or any of the other representatives you know and who know you and your school in return. You’ll speak with one of our professionals and work with that person until your issue is resolved.

Our Approach Works for Schools

Diamond Mind is a unique service provider due to our campus-wide approach and alignment of organization, people, processes, technology and strategy around the needs of our clients.  Our team consists of professionals who focus solely on the business needs of K-12 independent schools.  We are available daily to answer or troubleshoot questions, help with reconciliation, implement account changes, and assist with day-to-day issues within the business office.  Each representative is trained extensively and given broad exposure to the wealth of experience we have built in the K-12 market.   In addition, every client school has a dedicated account manager who proactively reaches out on a regular basis to make sure things are going well and offer assistance.

Our friendly payment experts . . .

  • Build relationships with customers through demonstration of knowledge while understanding needs, priorities, and the ability to propose solutions
  • Navigate offerings on behalf of the organization to ensure the appropriate service and solution is provided to meet the customer need
  • Resolves issues for clients accurately and efficiently
  • Quickly troubleshoots technical problems
  • Provides detailed explanations to clients in a manner that is easy to understand

If you have needs or concerns regarding solutions for the business office, call us at 888 566 0945 x777 or e-mail info@diamondmindinc.com.  You can also learn more about software solutions for the independent school business office here by downloading a copy of our software partner ecosystem.   Don’t hesitate to reach out; we’d enjoy speaking with you!