The leading experts in campus-wide payment solutions to independent schools.
As a Client Services Representative, you will work on a strong and growing team with banking experience to understand and effectively provide permanent business enhancing service to our clients, in response to their calls, in a way that upholds and enhances our exceptional brand values. You will build relationships with our clients and become their “go to” person. As a pro-active problem solver, you will interact well with the team and document frequent questions and answers in our knowledge management system. You will learn our business through comprehensive onboarding training and will continually increase your knowledge through formal cross-training opportunities each month. You will be customer focused, passionate about helping our clients, and driven to increase our extraordinary 98.5% customer retention rate.
We are looking for self-motivated professionals with banking or financial services experience, strong organizational skills and an ability to quickly learn a broad set of financial and technical knowledge. Our Client Service Representatives read people and situations accurately in order to identify with and adapt their style and approach toward achieving alignment and connection with our customers. If this sounds like you – reach out and tell us what it will take to get you on our growing team!
The position is based in Potomac, MD with limited or no travel required.
We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive base compensation (depending on experience). We also offer an extensive benefits package including paid time off, medical and dental benefits, a matching 401(k) plan, training and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Diamond Mind is a profitable and self-funded growth company that has sustained an annual growth rate of over 50% for nearly ten years and was named to the Inc. Magazine List of 500 Fastest Growing Private Companies. Having established an exceptional reputation in our niche market of K-12 independent schools, we work with over 700 clients in 45 states and have an extraordinary retention rate of 98.5%. We have not and do not cold call; we have built the company on our reputation in the marketplace and warm inbound leads. We have plenty of room to accelerate our growth within our core market and additional opportunities to expand into adjacent markets. Come grow your career with us!
To apply for this position, please send your cover letter and resume to firstname.lastname@example.org